Returns and Exchanges Policy

We want you to be completely satisfied with your purchase. If a style isn't the right fit, we accept returns and exchanges on qualifying orders subject to the terms below.

Eligibility & Requirements

To qualify for a return or exchange, you must contact us within 14 days of receiving your package. Once you have notified us of your return, the item must be dispatched within the following 14 days.

Garments must be returned in their original condition:

  • Unworn, unwashed, and unaltered.

  • Free of makeup, fake tan, deodorant, perfume, or any other marks and odors.

  • Original tags and security ribbons intact and attached in their original positions.

  • If a returned garment does not meet any of these conditions, the return may be refused or the refund may be reduced to reflect any loss in value.

How to Initiate a Return

  1. Contact our team at hello@shopnaledi.com with your order number, the item(s) you wish to return, and whether you would like a refund or exchange.

  2. Return shipping costs are the customer's responsibility. We strongly recommend using a tracked carrier service, as Naledi is not responsible for packages lost or damaged in transit.

  3. Once received and inspected, eligible refunds are processed back to your original payment method within 5–7 business days.

Exchanges

We offer size and style exchanges on qualifying full-priced items within 14 days of delivery. Exchanges are processed within 2–3 business days of receiving your return, subject to stock availability. Customers cover all return shipping fees.

Promotions & Sale Items

  • Promotional Events: Items purchased on sale, during site-wide promotional events, or from our archive are Final Sale and ineligible for returns or exchanges.

Late Returns

Returns dispatched after the 14-day window may not be accepted if we are not notified within 14 days of delivery or if the item is not dispatched within the following 14 days.